Our Commitment to Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.
Personal Information that we hold
Purposes of holding this information
If you are a Contract Holder or guarantor we hold this information to enable us to provide Contract Holder checking services to our landlords.
If you are a landlord/agent we hold this information to enable us to provide Contract Holder checking services to you.
How we use this information
We may contact you by post, email or telephone. If you do not want to be contacted by us you must let us know at the time your information is submitted to us. We will assume that you consent to our use of the information as explained here unless you object to us in writing at the address shown below.
We do not sell, trade or share any personal information held by us except that:
If you are a Contract Holder, or prospective Contract Holder:
We will ensure to take all reasonable steps to keep accurate and up to date any information which we hold about you. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
How long personal information is held for
We will not hold personal information for any longer than is reasonably necessary for the purposes detailed above.
For tenants, we will hold your information throughout the Contract and for a reasonable period of time thereafter in case there is a dispute or pending legal action.
How we keep your information safe
To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online and/or store as hard copies. These are held in staff only access areas.